One number, depending on who you are
Service businesses pay 1.25% per booking and no subscription. Breeders register litters free and buy a one-off Litter Pass for each litter they sell. Pet parents pay nothing to register a pet and keep its records. Pick your page below; every number on it comes from the fee schedule for your country.
Three audiences, three pages
Service businesses: 1.25% per booking
Groomers, trainers, kennels and catteries get the software free. We keep a 1.25% (minimum $0.50) Commission when a client pays for a booking, plus the Platform Processing Fee on card payments and Stripe Payout Fees, at Stripe's cost, when your money is paid out. No subscription, no seat or location fees, no bill in a slow month. See the full schedule of fees for service businesses.
Breeders: litter records free, a Litter Pass per litter you sell
Registering a litter and its pups is free and unlimited. Selling one takes a Litter Pass, $29 once per litter, and contracts come in credit packs. No percentage on the animals you sell. A kennel or cattery that also boards, trains or grooms uses the service model, with the same pass per litter. Protected deposits keep the buyer's money safe until the handover. See breeder and kennel pricing.
Pet parents: free
Registering a microchip is free for the life of your pet, and so is updating your contact details, keeping health records and getting lost-pet alerts. Optional upgrades and a membership add more recovery help. See the pet parent app.
Builders of grooming vans and trailers: 1.25% of the accepted quote
Builders and outfitters list grooming vans, trailers and mobile units as quote ads. A buyer asks for a quote, you send one with a deposit, and the buyer accepts it and pays the deposit by card through United Pet Club. The balance is paid to you directly.
Each quote ad costs $50 a month, billed in advance for every month the ad is live, with GST/HST added for Canadian businesses. When a buyer accepts a quote, we keep a 1.25% Commission on the accepted quote's total. It comes out of the deposit, and whatever the deposit cannot cover is charged to your card on file. The balance the buyer pays you directly carries no fee.
A deposit refunded in full returns the Commission; a partial refund keeps it. The deposit also carries the Platform Processing Fee, and Stripe Payout Fees apply when it is paid out to you.
Why a percentage instead of a subscription
We make money when you make money. A subscription bills you in January whether or not anyone booked; a percentage bills you only when a client paid you. Take a month off and pay nothing. Add a bather, a second van or a third location and pay nothing, because those are the things that bring you bookings, and we would be charging you for our own growth.
The number is small on purpose: a 1.25% (minimum $0.50) Commission per booking, once, on the booking total. A shop that prefers a fixed bill can take Pro at $199 a month for its first location or vehicle and pay no Commission on its service bookings. Either way, the software is the same.
Contract packs and Audience Insights Pro
Contract packs
Contracts for adoptions, sales, stud service and co-ownership are bought as credits, one per contract: 10 for $40, 20 for $70 or 50 for $150. Credits last 24 months from the day you buy the pack.
Audience Insights Pro at $60 a year
Business and organization profiles see how many visits each page and animal gets, free. Audience Insights Pro adds who visited: countries, devices, referrers, a visit-by-visit log and 400 days of history, plus your own websites, e-mail digests and API access. It is sold by the year.
Pet Care Plus: recall alerts and complete recovery cover
Pet Care Plus at $10 a month
Recall alerts for every pet you own: when a food or product your pet uses is recalled, we tell you right away by notification, e-mail, text and push. Up to 3 of your pets, which you choose, also get our Complete recovery plan while your plan is active, with every alert channel and alerts to members nearby when a pet goes missing. $80 if you pay for a year, or $320 for 5 years paid at once. The recall notice on your pet's page stays free for everyone.
Support plans: from showing you how to doing it for you
Show me: Guided at $29 a month
Step-by-step answers to how-to questions on any feature, a look at your setup when you ask us to, and advice on your services, prices and schedules. Your first reply comes within two business days. $290 if you pay for a year.
Help me: Assisted at $119 a month
Everything in Guided, and we work through it with you: live screen-share sessions, guided setup of your domain, website, booking and selling, staff training once a quarter, and spreadsheet imports with our template. Your first reply comes within one business day. $1,190 if you pay for a year.
Do it for me: Hands-on at $399 a month
Everything in Assisted, and our team does the work: your domain, website and integrations, moving your data from your old software, rollouts across several locations, help for your developers with our API, custom reports, and tracking down problems where your systems meet ours. It includes up to three hours of our work and a staff training session every month, and your first reply comes the same business day. $3,990 if you pay for a year.
Free help, and extra help by the hour
Some help is never for sale. Billing, payments and payouts, account access, security concerns and bug reports are free for every profile, with or without a plan, and so is the user guide. When something of ours is broken, fixing it is our job.
On the service-business plans, Partner includes Guided and Pro includes Assisted, for as long as you have them. You can still choose a deeper plan, and you get whichever is deeper.
Extra hands-on time is $120 an hour, or $525 for 5 hours. It's used after the time your plan includes and never expires. A single 30-minute live session with our team is $59, with or without a plan. Larger projects, like a big data migration, are quoted at $120 an hour.
Support plans are for business profiles, and one plan covers every location of your business. Prices are in US dollars; Canadian businesses pay GST/HST on top. No plan covers your own computer, network or printer, other companies' software, writing your marketing, legal, tax or veterinary advice, or custom development. Choose a plan in your Dashboard under Settings, then Help & support.
Common questions about United Pet Club pricing
Is microchip registration really free?
Yes. Registering a microchip with United Pet Club costs nothing, and it stays free for the life of your pet, including whenever you update your contact details.
Is the business software really free?
Yes. The calendar, clients, pet records, waivers and unlimited staff, locations and vehicles are all included with no subscription. United Pet Club earns a 1.25% (minimum $0.50) Commission on each booking, plus the published Platform Processing Fee on card payments. Stripe Payout Fees are passed on at Stripe's cost when you are paid out, and nothing else is charged unless you buy an add-on. Online booking for clients is not open yet, so for now the software costs nothing at all.
What does a breeder pay?
Nothing to register a litter: litter records, weights, photos, pedigrees, chip registration and transfers are free and unlimited. To sell a litter with reservations and protected deposits, a breeder buys a Litter Pass ($29 once per litter), and contracts come in credit packs. There is no percentage on animal sales. A kennel or cattery that takes bookings uses the free software with the per-booking Commission and the same pass per litter it sells.
Do prices differ by country?
Yes. Every number on these pages is the schedule for one country, shown in that country's currency, and you can switch country at the top of the page. Your Dashboard always shows the schedule for the country your business is registered in.
What does a membership include?
A United Pet Club membership includes benefits like exclusive and discounted equipment rentals, plus optional recovery features. It is separate from microchip registration, which stays free.
Do I have to pay for support?
No. Help with billing, payments, account access, security and anything that's broken is free for everyone. A support plan pays for deeper help with setting things up: answers on how to do it with Guided ($29 a month), working through it together with Assisted ($119 a month), or our team doing the work with Hands-on ($399 a month).
Start with what's free
Create your account, add your pets or your business, and pay only when a client pays you.